Help

Troubleshooting Common Issues

Encountering issues while using our platform? This article covers solutions to some of the most common problems reported by our users. From login troubles to file synchronization errors, find step-by-step instructions to quickly resolve these issues and get back to your work.

Login Problems

  • Forgot Password: If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it.
  • Account Locked: After multiple unsuccessful login attempts, your account may be locked. Wait 15 minutes before trying again, or contact support for immediate help.

File Synchronization Errors

  • Check Your Internet Connection: A stable internet connection is required for file syncing. Ensure your connection is active and stable.
  • Update the App: Running an outdated version can cause syncing issues. Make sure you’re using the latest version of our app.

Collaboration Challenges

  • Invitation Not Received: If team members haven’t received an invitation, ask them to check their spam folder. You can also resend the invitation from the project settings.
  • Real-Time Editing Not Working: Ensure all participants have the necessary permissions and are using compatible browsers or app versions.

Performance Issues

  • Clear Your Cache: A full cache can slow down the application. Clear your browser or app cache regularly.
  • Check System Requirements: Ensure your device meets the minimum system requirements for our platform.

Seeking Further Assistance

If you’re still experiencing issues after following these steps, our customer support team is ready to help. Contact us via email, live chat, or submit a support ticket through our Help Center.

Conclusion

We understand that encountering issues can be frustrating. By following these troubleshooting steps, most common problems can be resolved quickly. Our support team is always here to assist with any unresolved issues, ensuring you can make the most of our platform without interruption.