If we got in touch with you about unauthorized charges and you think we have made a mistake, we will gladly look into this for you. We will have sent you a form that we need you to fill out in order for Lexington Themes to revisit your account. Please fill out the verification form that was sent to you. Once you have completed the verification, we will revisit your account and follow up with you.

Lexington Themes is legally required to complete what is called a KYC (Know Your Customer) Survey for every user that signs up, which includes completing identity verification for the person who chooses to be the owner, administrator, and representative of a Lexington Themes account. These requirements are intended to promote transparency and prevent individuals from using complex company structures to hide terrorist financing, money laundering, tax evasion, and other financial crimes.

Reserves are utilized to keep processing volume available within your Lexington Themes account to fund refunds or chargebacks. There are several possible reasons a reserve may be placed at onboarding. It could be that your business operates in an industry or with a business model that potentially creates additional credit risk, even if you are not yet receiving chargebacks. Some businesses may also collect payment far in advance, creating additional risk. Most reserves are temporary, however, and we are happy to revisit if you provide additional information by replying to the notification email you received.